Shipping & Returns

How long until my order arrives?

Everything we make is carved to order, so there's a build time before anything ships. Plan on about 4 weeks in the workshop, then 4–8 business days in transit.

We'd rather tell you the honest number up front than promise a week and miss it.

I'm in the US. Will I get charged duties or tariffs?

No. We cover them. Any duties or import fees on your order are paid before it ships, so the price you see is the price you pay. Nothing is collected at your door, and there's no customs invoice waiting for you.

What does shipping cost?

Click & Connect orders ship free to the US over $100 USD, and $37 USD under that. Sensory tray bundles are a flat $37 USD to the US.

Canadian orders ship free over $100 CAD, and $15 CAD under that.

Everywhere else is calculated at checkout.

Is the price I see the price I pay?

Yes. US prices are shown in USD, duties are already covered, and there's no tax line added at checkout. What the cart says is what your card is charged.

Where do you ship from?

Everything is carved in our Nova Scotia workshop and ships from there. You can read more about us and how we work on our About us page.

Can I buy a single sensory tray?

Sensory trays come in bundles. Every tray we carve is allocated to a complete bundle during our quarterly release windows.

When are bundles available?

Bundles open quarterly, for 7 days at a time. When the window closes, ordering closes with it, so the workshop can focus on carving and packing that quarter's batch. That's what keeps the 4-week lead time honest.

What if I miss the window?

There's always a next one. Bundles open quarterly, so nothing is gone for good.

How many trays are in a bundle?

Each bundle is a complete set at one price — from 5 trays in The Mini up to 17 in The Collector. You choose every design and every wood yourself.

What's your return policy?

We accept returns within 30 days of delivery. Since each piece is handmade to order, we ask that items come back in their original, unused condition. Return shipping is the customer's responsibility.

Email us at carvedtogetherco@gmail.com to start the process and we'll walk you through it.

Something arrived damaged. What now?

Email us with a photo as soon as you can. Damage in transit is our problem to solve, not yours.

Do you take returns on made-to-order items?

Yes. Our trays and Click & Connect sets are made to order but they aren't personalized, so they can come back under the normal return terms. The only things we can't accept are personalized items — anything engraved or made with a specific name.

Who do I talk to?

carvedtogetherco@gmail.com. It's a small shop, so you'll be talking to one of us.