Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at carvedtogetherco@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is the customer's responsibility. Returns are sent to:

Carved Together Co.
25 Windsor Back Rd
Windsor, NS B0N 2T0
Canada

You can always contact us for any return question at carvedtogetherco@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage in transit is our responsibility, not yours.

 

Exceptions / non-returnable items
We cannot accept returns on personalized items, meaning anything engraved or made with a specific name or custom detail, because they cannot be resold. Gift cards are also non-returnable.

Our sensory trays and Click & Connect sets are made to order, but they are not personalized, so they can be returned under the terms above.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused and in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at carvedtogetherco@gmail.com.